The new gold standard: 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
Description
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Subjects
Subjects
BUSINESS & ECONOMICS
BUSINESS & ECONOMICS -- Leadership
Case studies
Corporate culture
Culture organisationnelle
Customer services
Leadership
Management
Organizational Culture
Qualité totale
Ritz-Carlton Hotels (Firm)
Ritz-Carlton Hotels (Firm) -- Management -- Case studies
Service à la clientèle
Success in business
Succès dans les affaires
Total quality management
BUSINESS & ECONOMICS -- Leadership
Case studies
Corporate culture
Culture organisationnelle
Customer services
Leadership
Management
Organizational Culture
Qualité totale
Ritz-Carlton Hotels (Firm)
Ritz-Carlton Hotels (Firm) -- Management -- Case studies
Service à la clientèle
Success in business
Succès dans les affaires
Total quality management
More Details
ISBN
9780071548335
9786611333195
9780071641630
9786611333195
9780071641630
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