Performance by design: the systematic selection, design, and development of performance technologies that produce useful results

Table of Contents; Chapter 1

What is Performance, and why do we have to design for it?; Section One: Defining Performance; Chapter 2: Identify Desired Performance; Chapter 3: Define Success; Chapter 4: Define Performance Assessments; Section Two: Improving Performance; Chapter 5: Identify a Set fo Solutions; Chapter 6: Design and Develop Performance Solutions; Section Three: Continual Improvement; Chapter 7: Conduct Formative Evaluations; Chapter 8: Continual Improvements; Conclusion; Glossary of Terms.