Implementación de calidad de servicio basada en ISO/IEC 20000: una guía de gestión

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Author

Publisher

IT Governance Pub

Publication Date

2012

Language

Español

Description

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Subjects

Subjects

COMPUTERS
COMPUTERS -- General
Computer service industry
Computer service industry -- Management -- Standards
Customer services
Customer services -- Management -- Standards
General
Gestion
Information technology
Information technology -- Management -- Standards
Management
Normes
Service à la clientèle
Service à la clientèle -- Gestion -- Normes
Services informatiques
Services informatiques -- Gestion -- Normes
Standards

NoveList

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ISBN

9781849283533
9781849283540

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