Part I: Troubleshooting Fundamentals
Chapter 1: Introducing Troubleshooting in Windows 11
How Windows 11 Came About
How Windows 11 Differs from Windows 10
How Windows 11 Will Change During Its Life
Where Will All the Little Applets Go?
Windows 11 Update Channels
Windows 11 Pro (Stand-Alone PC)
Windows 11 Pro and Enterprise
Useful Windows 11 Features
The Windows Insider Program
The Fundamentals of Providing High-Quality Support
Chapter 2: Tools and Utilities Used Throughout This Book
Windows Subsystem for Linux
Microsoft Sysinternals Suite
Hardware Driver and Support Websites
Cloud and Online Service Status Websites
Chapter 3: Building a Robust and Secure PC Ecosystem
Understanding System Restore
Configuring System Restore
Configuring System Restore Using Scripting
Restoring System Restore Backups
Creating a USB Recovery Drive
Displaying Detailed Status Messages
Hide Specific Control Panel Items
Configure Remote Desktop Access
Block Inbound Connections for Public Networks
Disable Removable Storage
Troubleshooting and Diagnostics
Managing Event Logging and Error Reporting
Additional Group Policy Settings
Biometrics and Two-Factor Authentication
The Windows Security Center
Virus and Threat Protection
Reputation-Based Protection
The Windows Advanced Firewall
Troubleshooting and Repairing the Windows Firewall
Chapter 4: Configuring Windows 11
Using Group Policy to Manage Configuration and Settings
Hiding Control Panel Items and Windows Tools
Using the Registry to Restrict Windows Tools Access
Managing Programs and Apps
User Environment Variables
Moving the Shell User Folders
Managing Home and Hybrid Workers
Creating Sustainable PC Systems
Chapter 5: Training Local and Remote PC Users
Understanding User Diversity
Assessment and Evaluation
Ask Questions with Yes or No Answers
Establishing Effective IT Training
Using Mixed Peer Group Learning
