Business intelligence competency centers: a team approach to maximizing competitive advantage

Ch. 1. Introduction

Ch. 2. Business intelligence in the organization

Ch. 3. Primary functions of the business intelligence competency center

Ch. 4. Planning a business intelligence competency center : using the information evolution model

Ch. 5. Human capital

Ch. 6. Knowledge processes

Ch. 7. Culture

Ch. 8. Infrastructure

Ch. 9. Setting up and ensuring ongoing support

Ch. 10. Cases from the field

Ch. 11. Ten recommendations for a highly effective business intelligence competency center.