Digital operating model: the future of business

Cover

Title Page

Copyright Page

Contents

Preface

Acknowledgments

Part I The Impossible Is Possible

Chapter 1 Your Mantra for Success

DOM as Your Guide

Your Business as a Platform

A New World

Disruption and Opportunities

The Face of Disruption Today

History Revisited

A Marathon Step-by-Step

Pathways to Growth: A Roundup

Chapter 2 DOM in Motion

Why Take the Journey?

Changing Demographics

Explore/Exploit/Disrupt

Entrepreneurial/Digital Mindset Versus Linear Mindset

Data Ownership

Network Effect/Platform Effect

ROI versus the New ROR

What About the Cloud?

Pathways to Growth: A Roundup

Chapter 3 The New Normal

DOM Is a Must

When It Works and When It Doesn't. . .

Digital Culture Mindset

The Business Platform

Innovation

One Step at a Time

People Operating Digitally

Rules of Engagement

Pathways to Growth: A Roundup

Chapter 4 DOM in Motion/Small-to-Midsize Company: Food Service Management: Whitsons Culinary Group

Upended

With the Future in Mind

New Challenges

Advice for Others on the DOM Journey

Part II Become the Disruptor

Chapter 5 Building Your Digital Road Map

Different Journeys

Data Quality a Differentiator

Holistic Approach

DOM in Motion

Your Digital Quiz

Digital Resiliency

Building Your Road Map

Pathways to Growth: A Roundup

Chapter 6 Unleashing the Power of Your Business Platform

Measuring Your Progress: Explore/Exploit/Disrupt

The IndiaFirst Life Journey

The Commonalities

Culture/Mindset

Business Platform

DOM in Motion: Where to Begin

Innovation

Pre-Assessment

Now It's Your Turn to Build a Business Platform

Pathways to Growth: A Roundup

Chapter 7 DOM in Motion/Mid- to Large-Size Company: Insurance: Crum & Forster

A Different Approach

Unleashing the Potential

DOM in Motion

A Detailed Look at the DOM Journey

Mantras for Success

Part III Don't Get Disrupted

Chapter 8 Crisis Creates Opportunity

Failure Is a Part of Success

Problems and Solutions

The IT Disconnect

Keep It Simple

Wisdom of Hindsight

From the Top

Getting to the Next Level

Regulatory Stumbling Blocks

Security Concerns

Pathways to Growth: A Roundup

Chapter 9 Outsmarting the Competition

Disrupt or Be Disrupted

The Science of Business Platform and Data

Newest Evolution

Delivering to Customers

Devil in the Details

More Challenges, Platform Solutions

Game Changers: AI and Machine Learning

Pathways to Growth: A Roundup

Chapter 10 DOM in Motion: Business Platform Success

Platform Power

Disrupt or Be Disrupted

The Master

Similar Challenges

Part IV The Future Is Here

Chapter 11 Maintain Your Forward Momentum

Intelligent Business Platform

Hyper-Personalization

Human and Machine

Full Potential

Today Is Here

Internet of Things (IoT)

Change Is Inevitable