Key One. Create proactive cross-cultural communication: Avoid reactive communication
1. What makes cultures so unique? : Differences are the spice of life!
2. Understanding the "cultural layer cake": We all have layers in our cakes
3. How many strikes are against you?: Managing preexisting cultural perceptions and misconceptions
4. Cultural science: How neurological development affects cultures
5. The chicken or the egg of culture: Which came first? Climate and environment or language and behavior?
6. Maximize effective communication: By minimizing ineffective communication
Key Two. Rapport secrets to bridge the cultural gap: In person, on the phone, and by e-mail
7. It's a matter of respect: Create cultural trust and understanding
8. Develop rapport: The most important element in cross-cultural relationships
9. Adapt your style: Awareness is the first step!
10. Words, tonality, and body language: The three methods of communication that vary with every culture
11. Understanding communication: How do you describe a tree?
12. The impact of mother tongue languages: It all begins here
Key Three. Organize productive interactions: Understand cultural sensitivities and avoid conflict
13. Multicultural time expectations: In time, on time, or out of time?
14. E-mail etiquette is culturally sensitive: Once it's sent, it cannot be undone
15. Triple cross-translate: Who wrote these instructions?
16. It takes two to collaborate: How to position and influence
17. Framing your cross-cultural communication: For sales, negotiations, management, and international travel
Key Four. Strategies for relationships: Cultural beliefs, values, and rules
18. Context, perception, and reality: The cross-cultural "shortcut"
19. Business and social behavioral styles: Where do you start?
20. Understanding cultural beliefs, values, and rules: The roots of every culture
21. The cross-cultural potter's wheel: Don't create a warped relationship!
Key Five. Success leaves clues: Cultural clues, do's, and taboos
22. Body language gestures to avoid: Keep your fingers to yourself!
23. Acronyms, abbreviations, analogies, slang, and sports jargon: Does anyone know where "left field" is?
24. Global etiquette tips: What all cultures appreciate-No need to reinvent the wheel!
25. Area-specific cultural clues, do's, and taboos: For successful multicultural navigation
26. Win-win cross-cultural communication: The key that unlocks the door to successful relationships
27. The humorous faux pas: They happen in every language
28. Is what you say what you mean?: Words don't always translate the way we want them to
29. Paradoxes of the English language: How can a wise man and a wise guy be opposites?