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Reaching the goal: how managers improve a services business using Goldratt's theory of constraints
Reaching the goal: how managers improve a services business using Goldratt's theory of constraints
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Author
Ricketts, John A. (John Arthur)
Publisher
IBM Press
Publication Date
2007
Language
English
eBook
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O'Reilly
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Subjects
Subjects
Customer services
Customer services -- Management
Gestion
Management
Service à la clientèle
Service à la clientèle -- Gestion
NoveList
Table of Contents
From the eBook
pt. I. Foundations
Ch. 1. Introduction
Ch. 2. Services On Demand
Ch. 3. Theory of Constraints
pt. II. Applications
Ch. 4. Resource Management
Ch. 5. Project Management
Ch. 6. Process Management
Ch. 7. Finance and Accounting
Ch. 8. Marketing and Sales
pt. III. Implementation
Ch. 9. Strategy and Change
Ch. 10. Implementation and Technology
Ch. 11. Conclusion
pt. IV. Appendixes
App. A. Resource Optimization
App. B. Process Simulation
App. C. Throughput Accounting for Software.
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More Details
ISBN
9780132359474
9780132333122
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