The skilled facilitator: a comprehensive resource for consultants, facilitators, managers, trainers, and coaches

The Skilled Facilitator: A Comprehensive Resource for Consultants, Facilitators, Managers, Trainers, and Coaches, New and Revised; CONTENTS; Preface to the Revised Edition; Acknowledgments; The Author; PART ONE: HOW FACILITATION HELPS GROUPS; 1 The Skilled Facilitator Approach; 2 What Makes Work Groups Effective?; 3 The Facilitator and Other Facilitative Roles; PART TWO: DIAGNOSING BEHAVIOR IN GROUPS; 4 Understanding the Theories That Guide Our Actions; 5 Ground Rules for Effective Groups; 6 Diagnosing Behaviors That Enhance or Hinder Group Effectiveness; PART THREE: INTERVENING IN GROUPS

7 Deciding Whether, How, and Why to Intervene8 How to Intervene; 9 Using the Ground Rules to Intervene; 10 Using the Skilled Facilitator Approach with Other Processes; 11 Beginning and Ending Meetings; 12 Dealing with Emotions; PART FOUR: AGREEING TO WORK TOGETHER; 13 Contracting: Deciding Whether and How to Work Together; 14 Working with Another Facilitator; PART FIVE: USING FACILITATIVE SKILLS IN YOUR OWN ORGANIZATION; 15 Serving as Facilitator in Your Own Organization; 16 The Facilitative Leader; Resource A: Current and Previous Ground Rules; Resource B: Sample Planning Meeting Letter

Resource C: Guidelines for Developing an Effective ContractResource D: Sample Agreement for Basic Facilitation; Resource E: Sample Agreement for Developmental Facilitation; Resource F: Guidelines for Using Experiential Exercises and Self-Knowledge Instruments; Resource G: Questions for Cofacilitators; Resource H: Guidelines for Contracting with Your Manager; References; Index