Say more: lessons from work, the White House, and the world

My first press briefing --

Remember when that nice man won the election? On identifying and connecting with your audience through emotion humor, and common ground --

What if I don't know enough about Venezuela? On the importance of research, planning, practice, and scripting, to decrease anxiety and avoid insulting famous rappers --

That's not credible! On giving and receiving feedback gracefully, tactfully, and without disrupting international peace agreements --

If you can't say anything nice, you still have to say something: On having tough conversations with your family, your colleagues, and Joe Biden --

What the heck is a "non-filer"? On the importance of building and conveying trust, credibility, and expertise as a communicator --

When to serve a PsakiBomb: On communicating across divides, at home and with Fox News --

A punch line China would find funny: On making mistakes, issuing clarifications, correcting yourself, and apologizing --

Kindergarten open house on the worst day at the White House: On saying no, explaining your boundaries, and knowing how to quit --

Say less: On managing what you're not supposed to say and keeping classified information to yourself --

Russia says you're getting fired? On dealing with rumors, gossip, and bullying, from Vladimir Putin or your office frenemy --

Say more: On the other side of communication: how to listen actively and attentively, whether networking, at dinner with a friend, or when conducting an interview on television --

Taking questions: On answering tough questions effectively and honestly.