Cover; Half Title; Title Page; Copyright Page; Dedication; Table of Contents; Foreword; Author; 1: Status of Organizational Leadership in the United States; Leadership: An Awesome Responsibility; Concept of a Plane Crash; Leadership Is the Answer to Quality, Safety and Effectiveness; Are Leaders Born or Made?; Difference between Leadership and Management; Evolution of Leadership Theory; Industrial Revolution; Human Resource Era; Leadership Approaches; Autocratic/Authoritarian; Democratic/Egalitarian; Transactional; Contingency Theory; Followership; Servant; Coaching; Transformational.
Organizational and Personal Effects of Ineffective LeadershipCauses of Ineffective Leadership; Inexperience; Lack of Knowledge of Self; Complacency; Resistance to Change; Ego Issues; Inability to Communicate a Vision; Ineffective Responses to Challenges; Inability to Read the Political Landscape; Case for the Phoenix Leader; Application to Practice; 2: The Phoenix Leader; Story of the Phoenix; Classic Arabian Phoenix; The Bennu; Fenghuang; Hou-Ou; Native American Thunderbird; Characteristics of the Phoenix; Attributes of the Phoenix Leader; Strong Sense of Self.
Effective Interpersonal RelationshipsAbility to Build an Empowered Workforce; Innovative; Resilience; Reason for becoming a Phoenix Leader; Relevance; Resilience; Personal Growth and Success; Contribution to Great Work; 3: Attributes of the Phoenix Leader, a Strong Sense of Self; Values; Where Do Values Come From?; Alignment of Values and Behaviors; Finding Your Personal Values: An Exercise; Values-Based Leadership; Authenticity Defined; Hollis's 10 Steps to Authenticity; Authentic Leadership; All about Ego; Ego Defined; Superego; Id; Ego; Ego as the Enemy; Common Ego Traps to Avoid.
Application to Practice4: Attributes of the Phoenix Leader: Effective Interpersonal Relationships; Emotional Intelligence Defined; The Story of Nikki; Emotional Intelligence, the Science; First Brain; Emotional Brain; Rational Brain; Value to Leadership; Emotional Intelligence and the Phoenix Leader; Social Intelligence Defined; Social Intelligence, the Science; Value to Leadership; Social Intelligence and the Phoenix Leader; Strong Communication Skills; Attention Span; Types of Learners; Tactile Learners; Audio Learners; Visual Learners; Communication Expectations of Various Generations.
Silent GenerationBaby Boomers; Generation X; Generation Y; Putting It All Together; Communication Infrastructure; Objectives of a Communication Plan; Flow of Information; Information Distillation; Information Drift; Gossip; Chain of Command; Communication Standards; What Should Be Communicated?; Value of Feedback; Formats; Application to Practice; 5: Attributes of the Phoenix Leader: Building an Empowered Workforce; Empowerment Defined; How They Work and the Processes Employed; Where They Work; When They Work; How They Complete Their Work.
