Make yourself clear: how to use a teaching mindset to listen, understand, explain everything, and be understood

Cover; Title Page; Copyright; Contents; Foreword; Acknowledgments; About the Authors; Introduction: Working at the Intersection of Teaching and Business; Learning (for a New) Now; From Business and Teaching to Business Is Teaching; Make Yourself Clear; Part 1 Authenticity; Chapter 1 Pursuing Win-Win-Win Scenarios; Add Yourself to the Situation; Bust Up Bias to Build Understanding; Win-Win-Win; Chapter 2 Recovering Human Judgment; Slow Down to Make Room for Learning; Chapter 3 Recovering Choice in Human Interactions; Move As the Line Moves; Grow the Potatoes

Chapter 4 Adjusting to Hear and Be HeardClose the Communication Loop; Deliver Your Message; Seek Full Enrollment; Calibrate for the Familiar; Chapter 5 Respecting the Game; Make Yourself Clear with Authenticity; Part 2 Immediacy; Chapter 6 Leveraging Momentum and Context; Interrupt Interruptions; Adjust for Others; Chapter 7 Generating Immediacy for Others; Chapter 8 Rebuilding Teaching around Immediacy; Think Like the Best Teachers; Ask More of the Student; Make It Messier; Chapter 9 Rebuilding Training around Immediacy; Train People to Be Immediate; Make Room for More Learning

Chapter 10 Communicating with ImmediacyTrain Systems to Be Immediate; Ignore Immediacy at Your Own Peril; Communicate in Immediate Environments; Manage Crises Born of Immediacy; Chapter 11 Selling with Immediacy; Use Feedback to Extend Your Platform; Chapter 12 Getting Immediacy Right; Make Yourself Clear with Immediacy; Part 3 Delight; Chapter 13 Identifying the Conditions for Delight; Begin Again with Immediacy and Authenticity; Identify Those Who Are Bored or on Autopilot, Frustrated or Fearful; Chapter 14 Offering Choice; Choose Your (or Their) Own Adventure; Mimic the Real World

Chapter 15 The Power of EngagementDeepen Their Experience; Choose the Uncommon Way Forward; Chapter 16 Novelty Is Not Your Friend; Remember This Formula: Novelty + Neutrality = Not Okay; Follow Resnick's Roadmap; Chapter 17 Boredom Is Not Your Enemy; Search for Meaning and Help Others Find It; Remember This Formula: Novelty + Trajectory = Okay; Chapter 18 The Unit of Delight; Add Dimensions of Delight; Offer the Private Plane, Not the Bus; Creep alongside Your Mission; Chapter 19 After Delight; Work toward Good Homework; Plan for Retrieval and Personal Relevance: Part 1

Plan for Retrieval and Personal Relevance: Part 2Chapter 20 An Invitation; Make Yourself Clear with Delight; Conclusion: Closing the Class; Think Like a Teacher; Make Yourself Clear; Teach; Afterword: How We Designed This Reading Experience; Scholarly Practices; Educational Research Practices; Primary Roles; Paths; Instructor Evaluation; References; Index; EULA