Managing Project Quality

Intro; Title Page; Copyright; About the Authors; Table of Contents; Preface; Acknowledgments; CHAPTER 1: Introduction to Project Quality Management; Brief Histories of Quality and Project Fields; History of Quality Management; History of Project Management; Conceptual Foundations of Project Quality Management; Conceptual Domain of Quality Management; Conceptual Domain of Project Management; First Project Quality Pillar: Customer Satisfaction; Second Project Quality Pillar: Process Improvement; Third Project Quality Pillar: Fact-based Management.

Fourth Project Quality Pillar: Empowered PerformanceNeed for Improved Project Quality Management; CHAPTER 2: Project Quality Initiation; First Project Quality Pillar: Customer Satisfaction; 1.1 Assign Project Sponsor; 1.2 Select Project Manager; 1.3 Identify and Prioritize Customer Expectations; 1.4 Align Project with Organizational Objectives; 1.5 Select Core Project Team Members; 1.6 Determine Team Operating Principles; Second Project Quality Pillar: Process Improvement; 2.1 Adopt or Develop Quality Policy; 2.2 Flowchart the Overall Project; 2.3 Identify Assumptions and Risks.

2.4 Establish Knowledge Management ProcessesThird Project Quality Pillar: Fact-based Management; 3.1 Agree to Make Fact-based Decisions; 3.2 Identify Lessons Learned from the Past; 3.3 Collect and Share Project Quality Initiation Lessons Learned; Fourth Project Quality Pillar: Empowered Performance; 4.1 Develop Ethical Work Culture Values; 4.2 Select Project; 4.3 Commit Formally to Project; CHAPTER 3: Project Quality Planning; First Project Quality Pillar: Customer Satisfaction; 1.1 Determine Customer Satisfaction Standards; 1.2 Determine Customer Tradeoff Values.

1.3 Determine Levels of Decision-making AuthoritySecond Project Quality Pillar: Process Improvement; 2.1 Assess and Prioritize Process Improvement Needs; 2.2 Develop Project Quality Management Plan; 2.3 Plan Project Process and Product; 2.4 Identify Needed Inputs and Suppliers; 2.5 Qualify All Project Processes; 2.6 Replan As Needed; Third Project Quality Pillar: Fact-based Management; 3.1 Identify Data to Collect; 3.2 Develop Project Communications Plan; 3.3 Collect and Share Project Quality Planning Stage Lessons Learned; Fourth Project Quality Pillar: Empowered Performance.

4.1 Core Team Commits to Project Plan4.2 Plan and Conduct the Project Kick-off Meeting; 4.3 All Key Project Stakeholders Commit to Project Plan; CHAPTER 4: Project Quality Assurance; First Project Quality Pillar: Customer Satisfaction; 1.1 Manage External Customer Quality Assurance; 1.2 Manage Internal Customer Quality Assurance; Second Project Quality Pillar: Process Improvement; 2.1 Conduct Ongoing Review of Project Process Adequacy; 2.2 Conduct Interim Project Termination Review; 2.3 Improve Processes Based on Data Analysis; Third Project Quality Pillar: Fact-based Management.