Preface: The Collision and Convergence of Two Areas of Expertise ix Acknowledgments xv SECTION ONE Our New Virtual Reality - A Suddenly Remote Workforce 1 What Happened to Meetings? 3 2 What Happened to Video Communication? 13 SECTION TWO The Science of Meetings 3 Best Practices for Meetings Before Covid-19 33 4 New Best Practices for Meetings as a Result of Covid-19 53 SECTION THREE The Benefits and Challenges of Video Communication 5 The Value of Video in the Corporate World 69 6 Best Practices for On-Camera Communication through a Webcam 85 SECTION FOUR The Biggest Opportunities and Challenges of Virtual Meetings 7 Making Every Virtual Meeting a Video Meeting 107 8 Driving Engagement in a Virtual Meeting 123 9 Remembering Virtual Meeting Etiquette 145 10 Ignoring the Importance of Production Value 161 11 Building Organizational Culture Through Virtual Meetings 183 12 Empowering Employees on the Tech Front 203 13 Managing Virtual Meetings Across Global Cultures 219 SECTION FIVE What's Next in the Suddenly Virtual Meeting World? 14 Embracing the Hybrid Meeting 237 15 Preparing for the Next Normal in Our Suddenly Virtual Meetings 253 Conclusion: Our Own Remote Work Experiment 269 About the Authors 271 Index
