Handbook of usability testing: how to plan, design, and conduct effective tests

Part One: Usability testing: an overview. What makes something usable?

What is usability testing?

When should you test?

Skills for test moderators. Part Two: The process for conducting a test. Develop the test plan

Set up a testing environment

Find and select participants

Prepare test materials

Conduct the test sessions

Debrief the participant and observers

Analyze data and observations

Report findings and recommendations. Part Three: Advanced techniques. Expanding from usability testing to designing the user experience.