Get heard by being clear and concise The only way to survive in business today is to be a lean communicator. Busy executives expect you to respect and manage their time more effectively than ever. You need to do the groundwork to make your message tight and to the point. The average professional receives 304 emails per week and checks their smartphones 36 times an hour and 38 hours a week. This inattention has spread to every part of life. The average...

How effective is the communication you experience every day? How often have you been bored during a presentation? Failed to win a piece of business that, deep down, you know you should have won? Had a tedious, pointless networking conversation? Countless times, no doubt. Too much information and not enough relevance is a problem that pervades almost all business communication. You see, the way many people communicate is like filling a bucket with...

Find out what your customers and employees are really thinking with this indispensable resource. “Scaling Conversations: How Leaders Access the Full Potential of People” delivers invaluable strategies for how leaders can make their communications more inclusive and access the voices of those employees who rarely feel empowered to speak up. As constituent numbers scale, leaders have traditionally struggled to make communications a conversation...

"A practical guide based on a proprietary skill assessment tool -- a Myers-Briggs for presenters -- that provides tips and strategies that address the core element for becoming a successful presenter: A whopping 30 million presentations are delivered every day. How do you stand out in this sea of competition? There's only one way to start: Know thyself. The first-of-its-kind, the Badge skill-assessment system helps you discover what type of presenter...

"We are living in a hinge time when the way that we think, interact, and innovate at work is rapidly changing. In the past, "Marketshare" companies dominated, ruled by hierarchy and top-down leadership. Today, the new market leaders are "Mindshare" companies, where influence is more important than power and success relies on collaboration and the ability to inspire. Markova and McArthur believe that the key to collaborating effectively with our colleagues...

De vez en cuando, nos encontramos con personas con quienes nos resulta difícil comunicarnos. Es como si estuviéramos hablando lenguajes diferentes. Nos frustramos cuando intentamos entender su punto de vista o hacerles entender el nuestro. El famoso consultor en gerencia, Peter Drucker, afirmó que el 80 por ciento de los problemas administrativos son resultado de una comunicación defectuosa. La mala comunicación también causa conflictos en las...

"From the bestselling author of How to Talk to Anyone comes a book dedicated to helping business professionals at any level communicate for success on the job You face tough communication challenges every day at work, both in person and online. Here are immediate, effective, eye-opening actions you can take to resolve those infuriating problems. You will find stories and examples drawn from corporate communications consultant Leil Lowndes's more than...

A practical toolkit for handling workplace conflict and difficult conversations Dealing with the Tough Stuff is the business leader's critical guide to handling difficult conversations in the workplace. Based on the science of human behaviour - both verbal and nonverbal - this book is packed full of practical and pragmatic strategies for managing conflict situations. You'll learn a variety of diagnostics, models and processes that you can start...