The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades.

De vez en cuando, nos encontramos con personas con quienes nos resulta difícil comunicarnos. Es como si estuviéramos hablando lenguajes diferentes. Nos frustramos cuando intentamos entender su punto de vista o hacerles entender el nuestro. El famoso consultor en gerencia, Peter Drucker, afirmó que el 80 por ciento de los problemas administrativos son resultado de una comunicación defectuosa. La mala comunicación también causa conflictos en las...

"Every day there are moments when you must persuade, inform, and motivate others effectively. Each of those moments requires you, in some way, to play a role, to heighten the impact of your words, and to manage your emotions and nerves. In Steal the Show, New York Times best-selling author Michael Port draws on his experience as an actor and as a highly successful corporate speaker and trainer to teach readers how to make the most of every presentation...

A "fussy--and entertaining--book on the hidden rules of the road in the workplace, and in life, from the standpoint of an admonishing but encouraging workplace grouch and taskmaster. Why the curmudgeon? The fact is, most older, more senior people over us in the workplace are closet curmudgeons. In today's politically correct world, they may hide their displeasure over your misuse of grammar, or your overly familiar use of their first name without...

Named by FORTUNE Magazine as a "Must-Read" "Jerry Weissman makes the challenge of producing and delivering effective presentations delightfully simple. Read it and benefit!" Tim Koogle, Founding CEO, Yahoo! "A great read for all of us who have ever struggled with any aspect of our public speaking skills. Presenting to Win contains the same timeless techniques that helped me [18] years ago." Jeff Raikes, former President, Microsoft Business Division,...

Whether he's introducing the new iPhone or delivering a keynote presentation, Steve Jobs electrifies audiences with his style and showmanship. He doesn't just convey information in his presentations; he tells a story, paints a picture, and shares a vision. He gives his audience a transformative experience that is unique, inspiring and unforgettable. Now you can do it too, by learning the specific techniques that have made Jobs the most captivating...

"A presidential speechwriter for Bill Clinton explores the hidden power of analogy to fuel thought, connect ideas, spark innovation, and shape outcomes"--