What does it take to be a successful communicator? Just about every job requires excellent communication skills. To get ahead at work you need to be able to express yourself clearly and understand the feelings, needs and intentions of others. So how can you make sure other people understand you and that you respond appropriately to other people? Whether it's giving a presentation, getting your point across in a meeting, or understanding the effects...

If you need to be in the know in no time at all, Business Express will get you from beginner to brilliant in the blink of an eye. This fast, focused and carefully crafted eBook will help you pick up all the essential knowledge you need about the skills that matter most at work, all in the shortest possible time. Learn just when you need to or well in advance; read it at your desk or on the move; dip in and out or start from scratch - it's all up to...

DON'T LET PEOPLE WITH PROBLEMS GET TO YOU! Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, a negative friend, or a critical family member, some people are just plain hard to get along with. Often their immediate response is to cringe or get angry, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to deal with a series of situations with difficult...