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Author: Michelli, Joseph A., 1960
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Michelli, Joseph A., 1960
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1)
Leading the Starbucks way: 5 principles for connecting with your customers, your products and your people
Author
Michelli, Joseph A
Language
English
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Book
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Adult Nonfiction (3rd floor)
NF 658.4092 MICHELL 2013
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O'Reilly
Description
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Offers five principles that have fueled the long-term global sustainability at Starbucks and can be applied to any company.
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2)
The new gold standard: 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
Author
Michelli, Joseph A
Series
McGraw Hill professional
Pub. Date
©2008
Language
English
eBook
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O'Reilly
Description
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Taking you behind the scenes; this book weaves practical how-to advice; proven leadership tools; and the wisdom of experts to help you create and embed superior customer-service principles; processes; and practices in your own organization. --
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