The rules and practices for Scrum--a simple process for managing complex projects--are few, straightforward, and easy to learn. But Scrum's simplicity itself--its lack of prescription--can be disarming, and new practitioners often find themselves reverting to old project management habits and tools and yielding lesser results. In this illuminating series of case studies, Scrum co-creator and evangelist Ken Schwaber identifies the real-world lessons--the...

USER EXPERIENCE DESIGN is the multifaceted discipline of shaping digital products and systems into tools that are both useful and usable. Success as a UX designer extends beyond just knowledge of the latest technologies; it also involves diplomacy, management insight, and a solid grasp of business dynamics. The third edition offers new insights on the Operations (Ops) functions within UX practices, discovery in UX, and collaboration activities for...