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Author
Language
English
Description
After a tragic fire in 1922 that killed 19-year-old chambermaid, Grace Hadley, The Hotel Nantucket descended from a gilded age gem to a mediocre budget-friendly lodge to inevitably an abandoned eyesore -- until it's purchased and renovated top to bottom by London billionaire, Xavier Darling. Xavier hires Nantucket sweetheart Lizbet Keaton as his general manager, and Lizbet, in turn, pulls together a charismatic, if inexperienced, staff who share the...
Author
Series
Language
English
Formats
Description
Thinking of opening your own B&B? Find out if it's really for you, then get advice on starting and maintaining your business. Advertising, promoting health and safety, managing finances, and creating an enjoyable environment for your guests are just some of the topics covered in this indispensable guide.
Start-up Expenses Worksheet
Appendix of Web-based Resources
Bedroom Basics Checklist
Bathroom Basics Checklist
Marketing Plan
Self-Evaluation...
Author
Pub. Date
2013.
Language
Español
Description
Hoteles RIU ha sido capaz de crear un modelo de empresa cercano a la excelencia, basado en la premisa de poner al cliente en el centro de todo. Hoteles RIU es un caso de estudio y una best practice mundial de la gestión de la satisfacción del cliente. El secreto de su éxito se basa en la escucha real del cliente y la implementación de sus peticiones. Esta empresa familiar ha sabido profesionalizarse y buscar socios relevantes que le han permitido...
Author
Pub. Date
2023.
Language
English
Description
The founder of Four Seasons Hotels shares the philosophy and values that have made his legendary brand How did a child of immigrants, starting with no background in the hotel business, create the world's most admired and successful hotel brand? And how has Four Seasons grown so dramatically, over nearly half a century, without losing its focus on exceptional quality and unparalleled service? Isadore Sharp answers these questions in his inspiring memoir....
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