The New York Times bestselling guide to leading positive change in any organization--updated with critical new insights, research, and case studies The world-renowned leadership experts that brought us the leadership classic Crucial Conversations have fully updated their bestselling Crucial Influence (originally published as Influencer). In these pages, they reveal that fewer than one in eight behavior change efforts is successful--and most produce...

Combining the remarkable insights of behavioral scientists and business leaders with the astonishing stories of high-powered influencers from all walks of life; this book presents robust strategies for making change inevitable in your personal life; your business; and your world. --

NATIONAL BESTSELLER • A Pulitzer Prize-winning war correspondent takes us on an explosive adventure into the soul of the unvanquished South, where Civil War reenactors, battlefield visitors, and fans of history resurrect the ghosts of the Lost Cause through ritual and remembrance.  
"The freshest book about divisiveness in America that I have read in some time. This splendid commemoration of the war and its legacy ... is...

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It pays to be persuasive. From senior managers to new-starters in business; at home, in the office and in the boardroom the ability to confidently motivate, influence and convince others offers a competitive edge that can really set you apart and help you get what you want. Learn the power of words; how to be an effective listener; how to develop and enhance your memory; how to control the attention of others and how to read body language and other...

By drawing from the skills of hundreds of successful influencers and combining them with five decades of the best social science research, Influencer shares eight powerful principles for changing behaviors--principles almost anyone can apply to change almost anything.

From the Publisher: In the past two decades, Burma/Myanmar has become a front-page topic in newspapers across the world. This former British colony has one of the most secretive, corrupt, and repressive regimes on the planet, yet it houses a Nobel Peace Prize winner who is and in and out of house arrest. It has an ancient civilization that is mostly unknown to Westerners, yet it was an important-and legendary-theater in World War II. A picturesque...

Designers of all stripes today are seeking social and civic projects that have a mission to serve the greater good at their core. Part of this growing trend stems from the desire to use skills for their highest potential. But the real payoff is the ability to use new design tools and approaches to help solve usability and communication issues in the social space at scale. In this O'Reilly report, Gretchen Anderson-VP of Product for a national non-profit...

Fancy being the 'Top Dog' in all your dealings? Fed up of feeling like the underdog? So many of us regularly 'lose' in conversations before we've even opened our mouths. Often without realising it, we don't see ourselves as a peer of the other person. And we transmit this in what we do and say ("I'll fit round you. I know you're really busy.'). The other person picks up on this and without doing a thing, they're suddenly in charge! This book shows...

"Four-time New York Times bestselling author Gary Vaynerchuk offers new lessons and inspiration drawn from the experiences of dozens of influencers and entrepreneurs who rejected the predictable corporate path in favor of pursuing their dreams by building thriving businesses and extraordinary personal brands. In his 2009 international bestseller Crush It, Gary insisted that a vibrant personal brand was crucial to entrepreneurial success. In Crushing...