The New York Times bestselling guide to leading positive change in any organization--updated with critical new insights, research, and case studies The world-renowned leadership experts that brought us the leadership classic Crucial Conversations have fully updated their bestselling Crucial Influence (originally published as Influencer). In these pages, they reveal that fewer than one in eight behavior change efforts is successful--and most produce...

Combining the remarkable insights of behavioral scientists and business leaders with the astonishing stories of high-powered influencers from all walks of life; this book presents robust strategies for making change inevitable in your personal life; your business; and your world. --

Influence is an essential component of leadership. Your position in an organization and the power it gives you aren't always enough to motivate people to do what you ask. Developing your influence skills can help you gain commitment from people at all levels: direct reports, peers, and bosses. This book includes an assessment tool to help you determine the influence tactics you currently use. Some tactics depend on logic, others appeal to emotions,...

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It pays to be persuasive. From senior managers to new-starters in business; at home, in the office and in the boardroom the ability to confidently motivate, influence and convince others offers a competitive edge that can really set you apart and help you get what you want. Learn the power of words; how to be an effective listener; how to develop and enhance your memory; how to control the attention of others and how to read body language and other...

Designers of all stripes today are seeking social and civic projects that have a mission to serve the greater good at their core. Part of this growing trend stems from the desire to use skills for their highest potential. But the real payoff is the ability to use new design tools and approaches to help solve usability and communication issues in the social space at scale. In this O'Reilly report, Gretchen Anderson-VP of Product for a national non-profit...

Five people looking for a reason to keep living are about to find it in the last place they expected. After the loss of his wife, Roman Paulson's life revolves around his son Billy. As a football hero at the University of Nebraska, Billy has a promising life ahead of him. As Billy's coach begins encroaching on Roman's relationship with his son-especially when he brings God into Billy's life-Roman starts to fear he'll lose Billy forever. Nothing could...

"Learn how to influence others and get your own way more often Wouldn't it be great if you could get the pay rise you've asked for, win the business you've pitched for or get that job you so desperately want? Well, with this book you can learn how to get inside the head of the person making the decision and find out exactly what is it that's going to get them to say yes! Persuade explains the seven psychological drivers that motivate us all. By understanding...

A former Army interrogator shares his secrets for getting exactly what you want out of anyone, anytime. In business, school, romance, or your neighborhood, it is valuable to know what attracts people, what repels them, and what makes them tick. Choosing the right approach will enable you to influence people to do what you want in professional and social situations. The authors include updated case studies-some pulled from the headlines-of how this...