Malcolm Gladwell, host of the podcast Revisionist History and number-one best-selling author of The Tipping Point, Blink, Outliers, David and Goliath, and What the Dog Saw, offers a powerful examination of our interactions with strangers - and why they often go wrong. How did Fidel Castro fool the CIA for a generation? Why did Neville Chamberlain think he could trust Adolf Hitler? Why are campus sexual assaults on the rise? Do television sitcoms teach...

"Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation-especially difficult ones-leads to the results you want....

The actor and founder of the Alan Alda Center for Communicating Science traces his personal quest to understand how to relate and communicate better, from practicing empathy and using improv games to storytelling and developing better intuitive skills.

Anyone who wants to be heard is facing an epic challenge--people are drowning in a sea of words. How do you get your audience to pay attentin? By learning to say a lot more with a lot less and punch through the noise. By learning Smart Brevity.

Introducing his simple Principles of Persuasion, the media guru and Award-winning correspondent shows business leaders how to craft the right message and deliver it using the right language - both verbal and nonverbal - to get what they want. --Publishers description.

There is a growing gap between the skills entry-level job seekers have and the skills needed in twenty-first century workplaces. In a series dedicated to helping teens become ready to join and succeed in the work force (whether part- or full-time), this title contains a detailed look at the interpersonal skills and knowledge that they need in order to successfully search for and acquire a job, as well as to thrive once hired.

How to communicate your message is critically important in every aspect of human relationship. Yu the hostess of a talk show, relays her personal experience in lessons of how to control the length of your speech or conversation, how to use your facial expressions and body language, and how to convey the tone of your messages.

"In the not-too-distant future, a simple outpatient procedure to increase empathy between romantic partners has become all the rage. And Briddey Flannigan is delighted when her boyfriend, Trent, suggests undergoing the operation prior to a marriage proposal--to enjoy better emotional connection and a perfect relationship with complete communication and understanding. But things don't quite work out as planned, and Briddey finds herself connected to...