"Trust is the essential bond that underpins the relationships organizations have with all of their humans -- their workers, customers and partners. Building trust drives important human behaviors and business outcomes such as customer loyalty and employee motivation. In fact, trusted companies out-perform their peers by 2.5x. However, nearly half of employees don't trust their employer and in general the majority of customers don't trust the companies...

Defines loyalty and provides examples of loyalty to family, friends and even institutions.

How do you grow a truly sustainable business in the hypercompetitive 21st century? By using the practical, psychology-based strategies in this book to dive into the mind of your customer and enhance your business's customer experience by creating "buying loops" that keep your customers coming back for more. The Customer Loyalty Loop includes proven, science-backed secrets for building legions of loyal customers who will become evangelists for your...

"Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do This?, customer service turnaround wizard and renowned customer service training expert Micah Solomon shares everything he knows, and everything you need to know, about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success. In this book, you'll find the proven hands-on methods...

Relates the true story of a dog who accompanied his master to and from a Tokyo train station for a year and, after his master died, continued to wait for him there every day for many years.

"After a brutal revolution Callipolis is ravaged by famine and the Pythians are ready for revenge, so it's up to Annie, Lee, and newcomer Griff to decide what to fight for, and who to love"--

"A heartwarming take of friendship, which highlights the importance of courage and loyalty. Once there was a big, strong looking lion called Telulu. But Telulu was scared of everything until one day when he met a tiny mouse who helped him to become brave." --

"Annie and Lee are fighting for their lives--and for each other--as invading dragonfire threatens to burn their home to the ground"--

Dan and Drago continue to rack up the wins! Drago transforms into the awesomely powerful Delta Dragonoid II. But the Brawlers' loyalty is put to the ultimate test when Masquerade threatens to send the Bakugan to the Doom Dimension once and for all!

Schoolteacher and single mom Frankie Barrera has always been fiercely protective of her younger sister Izzy--whether Izzy wants her to be or not. But over the years, Izzy's risky choices have tested Frankie's loyalty. Never so much as on a night five years ago, when a frantic phone call led Frankie to the scene of a car accident--and a drunk and disoriented Izzy who couldn't remember a thing. Though six friends partied on the outskirts of town that...