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Author
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English
Description
"Trust is the essential bond that underpins the relationships organizations have with all of their humans -- their workers, customers and partners. Building trust drives important human behaviors and business outcomes such as customer loyalty and employee motivation. In fact, trusted companies out-perform their peers by 2.5x. However, nearly half of employees don't trust their employer and in general the majority of customers don't trust the companies...
Author
Pub. Date
2023.
Language
English
Description
"Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do This?, customer service turnaround wizard and renowned customer service training expert Micah Solomon shares everything he knows, and everything you need to know, about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success. In this book, you'll find the proven hands-on methods...
Author
Language
English
Description
"Proven customer engagement approaches for winning in the most important moments driving profitability and growth-customer retention and expansion Industry analysts report that up 70- 80% of business growth comes from existing customers. So why are you still investing mainly in attracting new customers? And, leaving renewals and upsells to chance? Or, worse yet, using a one-size-fits all approach to acquisition as you do for expansions? The Expansion...
Author
Language
English
Appears on list
Description
"From the #1 New York Times bestselling author of Beartown and A Man Called Ove, hailed as "a writer of astonishing depth [with] the remarkable ability to make you understand the feelings of each of a dozen different characters" (The Washington Times), a heart-wrenching story of how loyalty, friendship, and love carry a town through its darkest days. After everything that the citizens of Beartown have gone through, they are struck yet another blow...
5) Allegiant
Author
Series
Divergent trilogy volume 3
Language
English
Description
The faction-based society that Tris Prior once believed in is shattered-- fractured by violence and power struggles, and scarred by loss and betrayal. When offered a chance to explore the world past the limits she's known, Tris is ready. But, will she be prepared to face impossible choices about courage, allegiance, sacrifice and love?
Author
Series
Nevermoor volume 2
Language
English
Description
"Morrigan Crow is now a proud scholar in the elite Wundrous Society, but must prove that she belongs in the Society, while battling a new evil"--
Author
Series
Language
English
Description
Two criminal empires together control all of New England. Until a beautiful modern-day Helen of Troy comes between the Irish and the Italians, launching a war that will see them kill each other, destroy an alliance, and set a city on fire. Danny Ryan yearns for a more "legit" life and a place in the sun. But as the bloody conflict stacks body on body and brother turns against brother, Danny has to rise above himself. To save the friends he loves like...
9) Blowback
Author
Pub. Date
2022.
Language
English
Description
US President Keegan Barrett has swept into office on his success as Director of the CIA. Six months into his first term, he devises a clandestine power grab with deadly consequences. Barrett personally orders Special Agents Liam Grey and Noa Himel to execute his plan, but their loyalties are divided. The CIA serves at the pleasure of the president, yet they've sworn to support and defend the Constitution of the United States against all enemies, foreign...
Author
Language
English
Description
"Your customers are overwhelmed: they avoid your advertising, ignore your emails, and don't engage with your tweets. Yet, they also expect you to respond to their every need instantly and personably. Build Your Customer Community, explains how you can harness their passion and expertise so you can cut support costs by up to 100%, generate millions of dollars in new business, and double customer spending. The key to thrive in the future is to stop...
11) Eternal
Author
Language
English
Description
"Elisabetta, Marco, and Sandro grow up as the best of friends despite their differences. Elisabetta is a feisty beauty who dreams of becoming a novelist; Marco the brash and athletic son in a family of professional cyclists; and Sandro a Jewish mathematics prodigy, kind-hearted and thoughtful, the son of a lawyer and a doctor. Their friendship blossoms to love, with both Sandro and Marco hoping to win Elisabetta's heart. But in the autumn of 1937,...
Author
Language
English
Description
"It Starts with Clients is a double entendre (actually "triple"): (1) It's about helping people when they are starting out to build a client base in their careers; (2) It affirms that when you start a business, it's best to start with a potential client/customer already in hand; and (3) All business strategy should start from an understanding of the needs of the client/customer. Over the last 20 years Sobel has developed the single most significant,...
Author
Series
The war of lost hearts volume 1
Language
English
Description
Her life for freedom. Her blood for love. Her soul for vengeance. Ripped from a forgotten homeland as a child, Tisaanah learned how to survive with nothing but a sharp wit and a touch of magic. But the night she tries to buy her freedom, she barely escapes with her life. Desperate to save the best friend she left behind, Tisaanah journeys to the Orders, the most powerful organizations of magic Wielders in the world. But to join their ranks, she must...
Author
Pub. Date
2023.
Language
English
Description
From healthcare facilities to call centers, fulfillment centers to factories, and restaurants to retail stores, companies are struggling to find or keep workers, because the jobs they offer are low-paying, stressful, and provide little chance for growth and success. Workers want good jobs, and many leaders want to provide them. But they don't think they can offer higher pay and more motivating work without hurting the bottom line. Most business leaders...
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