Catalog Search Results
1) Loyalty
Author
Series
Language
English
Description
Defines loyalty and provides examples of loyalty to family, friends and even institutions.
Author
Language
English
Formats
Description
"Trust is the essential bond that underpins the relationships organizations have with all of their humans -- their workers, customers and partners. Building trust drives important human behaviors and business outcomes such as customer loyalty and employee motivation. In fact, trusted companies out-perform their peers by 2.5x. However, nearly half of employees don't trust their employer and in general the majority of customers don't trust the companies...
Author
Pub. Date
[2017]
Language
English
Description
How do you grow a truly sustainable business in the hypercompetitive 21st century? By using the practical, psychology-based strategies in this book to dive into the mind of your customer and enhance your business's customer experience by creating "buying loops" that keep your customers coming back for more. The Customer Loyalty Loop includes proven, science-backed secrets for building legions of loyal customers who will become evangelists for your...
Author
Language
English
Formats
Description
"Proven customer engagement approaches for winning in the most important moments driving profitability and growth-customer retention and expansion Industry analysts report that up 70- 80% of business growth comes from existing customers. So why are you still investing mainly in attracting new customers? And, leaving renewals and upsells to chance? Or, worse yet, using a one-size-fits all approach to acquisition as you do for expansions? The Expansion...
Author
Series
Queen's thief volume 3
Language
English
Description
Eugenides, still known as a Thief of Eddis, faces palace intrigue and assassins as he strives to prove himself both to the people of Attolia and to his new bride, their queen.
Author
Language
English
Appears on list
Description
"From the #1 New York Times bestselling author of Beartown and A Man Called Ove, hailed as "a writer of astonishing depth [with] the remarkable ability to make you understand the feelings of each of a dozen different characters" (The Washington Times), a heart-wrenching story of how loyalty, friendship, and love carry a town through its darkest days. After everything that the citizens of Beartown have gone through, they are struck yet another blow...
8) Allegiant
Author
Series
Divergent trilogy volume 3
Language
English
Description
The faction-based society that Tris Prior once believed in is shattered-- fractured by violence and power struggles, and scarred by loss and betrayal. When offered a chance to explore the world past the limits she's known, Tris is ready. But, will she be prepared to face impossible choices about courage, allegiance, sacrifice and love?
10) Graduation day
Author
Series
The Testing trilogy volume 3
Language
English
Description
With the United Commonwealth teetering on the brink of all-out civil war, this is the moment that the gifted student and Testing survivor Cia Vale has trained for: the chance to lead. Having discovered the brutal truth behind The Testing, she has vowed to end it once and for all. As Cia plunges through layers of deception and danger, she must risk the lives of those she loves most and gamble on the loyalty of her lethal classmates. The stakes are...
Author
Pub. Date
2019.
Language
English
Description
Richard Hammond is a retailing expert, and Smart Circle is his problem-solving consultancy. Together with select subject-matter experts he tackles a wide range of retail challenges: from 'big idea' and format development to customer engagement and retail futurology. He is also the author of Smart Retail 4e.
Author
Pub. Date
2022.
Language
English
Description
Setting goals regarding relationship conversion, leverage, and defense can drive future revenue and lower costs, but this work requires a clear understanding of the heterogeneity of customer needs and economies of scale as they emerge over time. To inform and act upon this understanding, companies need an integrated approach to customer portfolio management and customer portfolio lifetime value.
Author
Language
English
Description
Rebuild customer loyalty, strengthen customer relationships, and leverage the immense power of customer co-innovation! Harvey Thompson's Who Stole My Customer?? is the world's definitive guide to rebuilding customer loyalty: must-reading in C-Suites and top business schools worldwide. That's no surprise: for decades, Thompson has been the go-to expert for CxOs seeking to optimize their customer growth and retention strategies. Now, in this extensively...
14) Sky in the deep
Author
Series
Pub. Date
2018.
Language
English
Description
Raised to be a warrior, seventeen-year-old Eelyn fights alongside her Aska clansmen in an ancient rivalry against the Riki clan, but when faced with her brother's betrayal, and driven by a growing love for her brother's friend Fiske, she attempts to unite the two clans.
Author
Pub. Date
[2016]
Language
English
Description
This book is packed with proven, ready-to-implement action ideas to enhance your customers' experience. You'll find examples from a variety of fields, from healthcare, banking, and entertainment to small business, retail, and entrepreneurial ventures. 501 Ways to Roll Out the Red Carpet for Your Customers will give you helpful tips to: make "red-carpet service" a first and lasting impression; get your team "red-carpet ready"; inspire positive word-of-mouth...
Author
Pub. Date
©2005
Language
English
Description
A five-step strategy for turning a commodity into a necessityWhen products and services become interchangeable, price becomes the ultimate determinant for consumers. Indispensable shows businesses how to break out of that cycle by using The Five Drivers-a strategy that takes companies to the next level of performance.
17) From impressed to obsessed: 12 principles for turning customers and employees into life-long fans
Author
Pub. Date
2021.
Language
English
Description
"Stop satisfying your customers - and start impressing them - using the strategies of Apple, Costco, Disney, and other industry dominators. If you're aspiring to satisfy your customers, then you're aspiring to mediocrity. That's the fascinating premise of From Impressed to Obsessed, a book that will fundamentally change how you think about creating a successful, beloved business. Renowned customer experience expert Jon Picoult takes you on a mesmerizing...
Author
Pub. Date
2015.
Language
English
Description
"A new data-driven approach to building customer relationships that fuel sustainable business growthIgniting Customer Connections explores how organizations of all sizes can build powerful and profitable customer relationships in a today's increasingly complex, fast-paced, and fragmented marketplace. Written by the president of one of the world's largest marketing firms, the book provides expert insights about connecting with customers effectively...
19) A thousand fires
Author
Language
English
Description
"Valerie Simons knows the Wars are dangerous--her little brother was killed by the Boars two years ago. But nothing will sway Valerie from joining the elite and beautiful Herons with her boyfriend Matthew to avenge her brother. But when Jax, the volatile and beyond charismatic leader of the Stags, promises her revenge, Valerie is torn between old love and new loyalty"--
Author
Series
Language
English
Description
"Callie Delgado always puts family first, and unfortunately her brother knows it. She's emptied her savings, lost work, and spilled countless tears trying to keep him out of trouble, but now he's in deeper than ever, and his debt is on Callie's head. She's given a choice: do some dirty work for the mob, or have her brother returned to her in tiny pieces. Renting souls is big business for the religious population of Gem City. Those looking to take...
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