Power comes from within and from without. How to tap its many sources.

In today's business environment, the need for a culture in which employees are highly adaptive to change is almost a strategic imperative. This Infoline will provide specific tactics, practices, models, and techniques to help you cultivate employees' agility and capacity for adapting to change.

Would you rather get a root canal than face a group of strangers? Does the phrase "working a room" make you want to retreat to yours? Devora Zack, an avowed introvert and successful consultant who gives presentations to thousands of people at dozens of events annually, feels your pain. She found that other networking books assume that to succeed, you have to act like an extrovert. Not at all. There is another way. Zack politely examines and then smashes...

Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior?they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems?permanently. PRAISE FOR CRUCIAL ACCOUNTABILITY...

The New Encyclopedia of Icebreakers -- the sequel to the best-selling Encyclopedia of Icebreakers -- gives you 150 innovative activities to energize your training sessions. The book is filled with a variety of activities that will move participants through the stages of group development: forming, storming, norming, performing, and adjourning. Use this new collection to help people get acquainted, build teams, address team or group issues, develop...

Increase your understanding of facilitation and learn interventions and exercises you can use with others. This resource manual provides managers, trainers and consultants a format based on the core skills facilitators need to develop as well as the issues they will face at work. The Fast Facilitator shows the difference facilitation skills can make in helping people learn, be more self-aware, be more flexible in their thinking and behavior and build...

"Listening well is an essential component of good leadership. You can become a more effective listener and leader by learning the skills of active listening. Working relationships become more solid, based on trust, respect, and honesty. Active listening is not an optional component of leadership; it is not a nicety to be used to make others feel good. It is, in fact, a critical component of the tasks facing today's leaders"--Resource description page...

There are no promises that a training session will be a success; in fact, there most certainly will be some friction between a trainer and a client. This Infoline will explain how to approach the engagement with HEART - honesty, empathy, accountability, resiliency, and trustworthiness. --

Training professionals know that one of the gold standards of success is getting learning to take--ensuring that much of what is learned in the training room (or online) actually gets applied on the job where it counts. Make Learning Stick is a practical, easy to use resource aimed at helping trainers hit that sweet spot of application. Readers will find a treasure trove of techniques based on author Barbara Carnes' more than 25 years of experience,...