Raquel has worked as a housemaid for an upper-class Santiago, Chile, family for 23 years. On Raquel's 41st birthday, Pilar Valdez and family force the sullen, withdrawn maid to emerge from her kitchen sanctum and join the family for a celebration, but her discomfort is as strong as the family's need to acknowledge their awkward dependence on her. Raquel becomes unable to care for the house alone and new help is hired, which throws her into a jealous...