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Organizations face problems today that are too messy and complicated for consultants to simply play doctor: run a few tests, offer a neat diagnosis of the 'problem,' and recommend a solution. With the pace of change accelerating and globalization and specialization adding new layers of complexity, there is no time for diagnoses. Canned answers from outsiders have become useless. Well-meaning consultants often end up working on the wrong problem, misunderstanding...
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