Catalog Search Results
Author
Series
Pub. Date
c1992.
Language
English
Description
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to: * handle irate customers...
Author
Series
Language
English
Formats
Description
"Since the publication of the classic Fundamentals of Project Management almost ten years ago, membership in the Project Management Institute has grown from a few thousand to nearly 250,000. In today's time-based and cost-conscious business world, more companies are enlisting the expertise of project managers to oversee their programs. Every year, organizations lose billions of dollars on canceled or over-budget projects. Effective project management...
Author
Series
Pub. Date
[2007]
Language
English
Description
"Productive Performance Appraisals is a fast and easy guide for turning the dreaded performance appraisal into a constructive, collaborative effort. The book gives you all the easy-to-use tools you need to conduct an effective review - including sample dialogs, checklists, and forms." "In addition, this completely updated edition contains new sections on rating employees, justifying scores, and weaving disciplinary language into the review. The book...
Author
Series
Language
English
Description
"With sales of more than 160,000 copies, Fundamentals of Project Management has helped generations of project managers navigate the ins and outs of every aspect of this complex discipline. Using a simple step-by-step approach, the book is the perfect introduction to project management tools, techniques, and concepts. Readers will learn how to: -- Develop a mission statement, vision, goals, and objectives -- Plan the project -- Create the work breakdown...
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