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Author
Pub. Date
2019.
Language
English
Formats
Description
Your customers are your future. Smartphones, social media and the internet have given customers access to more information than ever before. If your business fails them, they will switch to your competitor and never return. So how do you keep them' By mapping their journeys, identifying potential hazards and reshaping your business with customer experience (CX) at its heart.' From services to products, online to in-person, small-scale to multinational,...
Author
Pub. Date
2018.
Language
English
Description
From the acclaimed author of Listen, Liberal and What's the Matter with Kansas, a scathing collection of his incisive commentary on our cruel times--perfect for this political moment. What does a middle-class democracy look like when it comes apart? When, after forty years of economic triumph, America's winners persuade themselves that they owe nothing to the rest of the country? With his sharp eye for detail, Thomas Frank takes us on a wide-ranging...
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