Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior
(eBook)

Book Cover
Average Rating
Published
New York : McGraw-Hill, Ã2013.
Edition
2nd ed.
ISBN
9781299825840, 1299825842, 9780071830591, 0071830596
Physical Desc
1 online resource (1 volume) : illustrations
Status

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Format
eBook
Language
English

Notes

General Note
First ed. published as: Crucial confrontations. McGraw-Hill, 2005.
Bibliography
Includes bibliographical references and index.
Description
Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior?they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems?permanently. PRAISE FOR CRUCIAL ACCOUNTABILITY : "Revolutionary ideas ... opportunities for breakthrough ..." ? Stephen R. Covey, author of The 7 Habits of Highly Effective People "Unleash the true potential of a relationship or organization and move it to the next level." ? Ken Blanchard, coauthor of The One Minute Manager "The most recommended and most effective resource in my library." ? Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada "Brilliant strategies for those difficult discussions at home and in the workplace." ? Soledad O'Brien, CNN news anchor and producer "This book is the real deal.... Read it, underline it, learn from it. It's a gem." ? Mike Murray, VP Human Resources and Administration (retired), Microsoft.
Local note
O'Reilly,O'Reilly Online Learning Platform: Academic Edition (EZproxy Access)

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Citations

APA Citation, 7th Edition (style guide)

Patterson, K. (2013). Crucial accountability: tools for resolving violated expectations, broken commitments, and bad behavior (2nd ed.). McGraw-Hill.

Chicago / Turabian - Author Date Citation, 17th Edition (style guide)

Patterson, Kerry, 1946-. 2013. Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior. McGraw-Hill.

Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)

Patterson, Kerry, 1946-. Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior McGraw-Hill, 2013.

MLA Citation, 9th Edition (style guide)

Patterson, Kerry. Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior 2nd ed., McGraw-Hill, 2013.

Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.