Legendary service : the key is to care
(eBook)
Author
Contributors
Published
New York : McGraw-Hill Education, [2014].
ISBN
9780071817851, 0071817859
Physical Desc
1 online resource (xi, 161 pages)
Status
Description
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More Details
Format
eBook
Language
English
Notes
Description
"The only book you need to raise customer service to a world-class level--from bestselling author and leadership guru Ken Blanchard Written as an entertaining customer-service "parable," I Care--Do You? offers an easy-to-implement model based on the importance of caring for both internal and external customers. Ideal for both managers seeking to raise the level of their employees, as well as self-driven customer service professionals, this powerful guide combines practical advice with the rationale behind it to increase customer loyalty through sincere customer care. Ken Blanchard is Chief Spiritual Officer of The Ken Blanchard Companies, a global management training and consulting firm he cofounded in 1979. Victoria Halsey is Vice President of Applied Learning for The Ken Blanchard Companies. Kathy Cuff is a Senior Consulting Partner for The Ken Blanchard Companies"--,Provided by publisher
Language
English.
Local note
O'Reilly,O'Reilly Online Learning Platform: Academic Edition (EZproxy Access)
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Citations
APA Citation, 7th Edition (style guide)
Blanchard, K. H., Halsey, V., & Cuff, K. (2014). Legendary service: the key is to care . McGraw-Hill Education.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Blanchard, Kenneth H., Victoria, Halsey and Kathy, Cuff. 2014. Legendary Service: The Key Is to Care. McGraw-Hill Education.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Blanchard, Kenneth H., Victoria, Halsey and Kathy, Cuff. Legendary Service: The Key Is to Care McGraw-Hill Education, 2014.
MLA Citation, 9th Edition (style guide)Blanchard, Kenneth H.,, Victoria Halsey, and Kathy Cuff. Legendary Service: The Key Is to Care McGraw-Hill Education, 2014.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
