Driven to delight : delivering world-class customer experience the Mercedes-Benz way
(eBook)
Author
Published
New York : McGraw-Hill, [2016].
ISBN
9780071812276, 007181227X
Physical Desc
1 online resource
Status
Description
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More Details
Format
eBook
Language
English
Notes
Bibliography
Includes bibliographical references and index.
Description
Filled with exclusive front-seat insights from Mercedes-Benz employees; eye-opening testimonials from passionate Mercedes-Benz fans; and solid nuts-and-bolts advice for creating your own consumer-aligned road map; this book will help you retool your strategies; reignite your customers; and refuel your team for the long haul. --,Edited summary from book.
Local note
O'Reilly,O'Reilly Online Learning Platform: Academic Edition (EZproxy Access)
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Citations
APA Citation, 7th Edition (style guide)
Michelli, J. A. (2016). Driven to delight: delivering world-class customer experience the Mercedes-Benz way . McGraw-Hill.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Michelli, Joseph A., 1960-. 2016. Driven to Delight: Delivering World-class Customer Experience the Mercedes-Benz Way. McGraw-Hill.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Michelli, Joseph A., 1960-. Driven to Delight: Delivering World-class Customer Experience the Mercedes-Benz Way McGraw-Hill, 2016.
MLA Citation, 9th Edition (style guide)Michelli, Joseph A. Driven to Delight: Delivering World-class Customer Experience the Mercedes-Benz Way McGraw-Hill, 2016.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
