"For some of us, projecting confidence and credibility is second nature. For the rest of us, it seems like a foreign language we'll never learn - until now. Robert Jolles, bestselling author and expert speaker, preaches that what you say actually matters far less than how you say it--it's the tune, not the lyrics, that truly convinces people. Let's face it - there are some of us who are born with a natural ability to effortlessly communicate with...

The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades.

"A practical guide based on a proprietary skill assessment tool -- a Myers-Briggs for presenters -- that provides tips and strategies that address the core element for becoming a successful presenter: A whopping 30 million presentations are delivered every day. How do you stand out in this sea of competition? There's only one way to start: Know thyself. The first-of-its-kind, the Badge skill-assessment system helps you discover what type of presenter...

Describes how to use professional connections and networking for advancement in one's career, including guidelines on finding contacts, building professional networks, and using proper business etiquette.

Have you ever felt like you're talking, but nobody is listening? Renowned five time TED Talks speaker and author Julian Treasure reveals how to speak so that people listen - and how to listen so that people feel heard. As this leading sound expert demonstrates via interviews with world-class speakers, professional performers and CEOs atop their field, the secret lies in developing simple habits that can transform our communication skills, the quality...

De vez en cuando, nos encontramos con personas con quienes nos resulta difícil comunicarnos. Es como si estuviéramos hablando lenguajes diferentes. Nos frustramos cuando intentamos entender su punto de vista o hacerles entender el nuestro. El famoso consultor en gerencia, Peter Drucker, afirmó que el 80 por ciento de los problemas administrativos son resultado de una comunicación defectuosa. La mala comunicación también causa conflictos en las...

"George Bernard Shaw once famously said, "The single biggest problem in communication is the illusion that it has taken place."Although he died in 1950, Shaw's words live on, especially in the business world. Far too many executives, salespeople, consultants, and even rank-and-file employees suck at communicating. Some think that they're speaking and writing effectively when they drop ostensibly sophisticated terms like paradigm shift, synergy, net-net,...

Develop your skills, realise your full potential and make your life work. Whether you want a one-to-one conversation, or to wow during a company presentation, find the right tools to express with success. This work includes practical techniques, effective tips, 5-minute fixes and case studies to equip you to succeed in the real world, plus set your goals and check progress with simple self-assessment exercises. Follow as a complete course, or dip...

The second edition of Business Communication: Concepts, Cases, and Applications builds on the key strengths of the first edition, clear writing style and comprehensive content, by updating the material to reflect the latest research and technological developments in business communication and presenting it in a style that engages the reader.