THE RIGHT PHRASE FOR EVERY SITUATION ... EVERY TIME As an office professional, you are the point person for critical day-to-day activities. That means effective communication with your manager and internal and external stakeholders is key to the success of your office and organization. Perfect Phrases for Office Professionals has hundreds of ready-to-use phrases for any situation you're likely to face. From defining your role in the office to promoting...

"These new additions to LearningExpress's successful 20 Minutes a Day Series dive deeply into the soft skills workers need to know in order to succeed and thrive in any workplace." -- ONIX annotation.

"Humans scale dialogue successfully up to about six people. The problem is that at a maximum meeting size of five people, it's difficult to get work done quickly when you need to make decisions that affect a lot of people. To get information to the people and appear to be listening to everyone, leaders in every organization resort to scaled communication events like townhalls, group messages, limited focus groups, and social media to attempt to share...

"Tap into the powerful techniques of professional actors and great communicators The Pin Drop Principle is a step-by-step master class for anyone wishing to become a more confident and credible communicator. Lewis and Mills believe all business professionals ought to deliver their message in such an engaging way that one could literally hear a pin drop when they speak. The secret to doing so comes from an unusual world: professional acting. By activating...

Want a powerful competitive advantage? Become a better business writer. Better writers get better jobs and more promotions. Winning is about persuading people, and that means writing: emails, Web sites, presentations, proposals, resumes, grant proposals, you name it. Businesses know this: that's why they spend $3 billion a year helping their employees become more effective writers. If you hated writing in school, or if you just weren't that good at...

In this episode of the Power Skills Project, Adam is joined by communications expert Ulrike Seminati. Ulrike is a former C-level executive turned coach and consultant. She specialises in authentic leadership and impactful communication and is the go-to expert for many corporations in this area. Ulrike combines cutting-edge self-development techniques with vast hands-on experience as a corporate communications executive to help leaders build credibility...

Positioned at the intersection of business, design, and technology, product management has emerged as one of the most critical business roles of the 21st century. But what does a product manager actually do? What impact can a great product manager have on an organization? And why do we need product managers in the first place? This video covers the fundamentals of product management--what it is, who does it, why it matters, and how to do it well....

A "fussy--and entertaining--book on the hidden rules of the road in the workplace, and in life, from the standpoint of an admonishing but encouraging workplace grouch and taskmaster. Why the curmudgeon? The fact is, most older, more senior people over us in the workplace are closet curmudgeons. In today's politically correct world, they may hide their displeasure over your misuse of grammar, or your overly familiar use of their first name without...

A practical toolkit for handling workplace conflict and difficult conversations Dealing with the Tough Stuff is the business leader's critical guide to handling difficult conversations in the workplace. Based on the science of human behaviour-both verbal and nonverbal-this book is packed full of practical and pragmatic strategies for managing conflict situations. You'll learn a variety of diagnostics, models and processes that you can start using...