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Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as against demands of the future, in a book service leaders around the world will use as a guide for years to come. The authors cover every aspect of optimal service leadership: the best hiring, training, and workplace...
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Women hold over half of all professional jobs today, yet they represent just 4 percent of CEOs in the S&P 500. Even worse, that percentage has barely budged in a decade. In every industry, from private equity investing to network television, women are underrepresented in leadership and paid less than men for the same work. That's where The Influence Effect comes in. Based on recent research by the authors of the New York Times bestseller Break Your...
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Pub. Date
[2013]
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English
Description
People are often skeptical that there is anything they can do to raise society's ethical level. Mark Pastin begs to differ. We can make a difference, and we don't need ethics "experts" to tell us what to do. He argues that we all have an innate ethical sense--what he calls an "ethics eye." He offers tools for sharpening the ethics eye so we can see and do the right thing ourselves, particularly in the workplace, where our decisions can affect not...
Author
Pub. Date
2002
Language
English
Description
While most of the business world worships size and constant growth, Big Vision, Small Business celebrates the art-and power-of small. Based on interviews with more than seventy small-business owners and on her own experiences as a successful small-business entrepreneur, Jamie Walters shows how a business can stay small and remain vital, healthy, and rewarding.
If you long to run a successful, socially conscious enterprise as one element of a fulfilling...
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"Right now, 70% of Americans aren't passionate about their work and are desperately longing for meaning and purpose. They're sick of "average" and know there's something better out there, but they just don't know how to reach it. One basic principle--The Proximity Principle--can change everything you thought you knew about pursuing a career you love. In his latest book, The Proximity Principle, national radio host and career expert Ken Coleman provides...
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Pub. Date
2013
Language
English
Description
The Manager's Phrase Book is a collection of thousands of ready-to-use phrases that will enable you to move into the ranks of today's most competent managers. You will have control of any situation at a moment's notice, regardless of your position in the corporate world. You will have all the weapons you need to succeed where vibrant, meaningful, appropriate, and, perhaps above all, precise language is required. With this passport to success, you...
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Most organizations manage risk using Enterprise Risk Management, which looks at past exposures or actuarial assessments to identify calculable and predictable threats. But the world is changing so quickly, and in such unexpected ways, that executives need to tackle risk head-on as an integral part of their strategic planning process.
Strategic Risk Management is a far more forward-looking approach that emphasizes future potential over past actions-it's...
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"Even with the latest high-tech tools and communication options, the simple truth is this: You need to look, act, and sound like a leader to succeed in today's world. According to top executive coach Granville Toogood, 'Wonderful things happen when people talk face-to-face.' His proven secrets of professional speaking give you the power and confidence to command any audience--in any situation--and get results."--Resource description page.
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As an MBA student, Laura Stack was inspired by Peter Drucker's classic 1967 book The Effective Executive. But a lot has changed since it was written. And while Drucker's advice on what to do remains brilliant, he didn't give much detail on the how. Stack's new book is written for the 21st-century executive, detailing precisely how today's leaders and managers can obtain profitable, productive results by managing the intersection of two critical values:...
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Pub. Date
2014.
Language
English
Description
Based on Bill Fisher's three-day seminars that regularly sell out all over the world, this book offers the kind of capital-raising street smarts no entrepreneur can do without. As a banker in Silicon Valley in the '80s and a businessman who founded a number of successful companies beginning in the '90s, Fisher has seen firsthand the kind of rookie mistakes aspiring entrepreneurs make that end up stopping them before they have a chance to get started.
Fisher...
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English
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Home cleaning is one of the fastest-growing service businesses in North America. A good cleaning service brings comfort and order into people's lives and in today's world, these are highly sought-after commodities. A home cleaning service can start out small, but it has the potential to grow to be a multi-million dollar business with branch offices and franchises. Your business can grow to the point where you need to lease office space, hire staff,...
Author
Pub. Date
2018.
Language
English
Description
Build, design, and style beautiful and informative applications on the Salesforce Lightning platform
Key Features:
Build and test Lightning components that enhance application usability and adaptability
Apply security best practices to your custom Lightning components
Design Lightning components for Salesforce UIs such as Lightning pages, the Salesforce1 application, and communities
Book Description:
Built on the Salesforce App Cloud, the new Salesforce...
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Reading Financial Reports For Dummies, 3rd Edition (9781119543954) was previously published as Reading Financial Reports For Dummies, 3rd Edition (9781118761939). While this version features a new Dummies cover and design, the content is the same as the prior release and should not be considered a new or updated product. Discover how to decipher financial reports Especially relevant in today's world of corporate scandals and new accounting laws, the...
96) Moms Mean Business: A Guide to Creating a Successful Company and Happy Life as a Mom Entrepreneur
Author
Pub. Date
©2015
Language
English
Description
There are 9 million women-owned businesses in the United States; they account for $1. 3 trillion in revenue. American women are starting businesses at a rate twice that of men. Most of these women are also moms. What does it take to be successful as both a mom and as an entrepreneur? Moms Mean Business gives existing and potential mom business owners the encouragement, advice, and healthy dose of "how-to" they need. In this helpful guide, you will...
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"From the bestselling author of The Radical Leap and Greater Than Yourself comes the first book to directly address love as a hard-core business principle that generates measurable results It's time to toss aside the touchy-feely notions of love in business and recognize the real power it holds. Love is not only appropriate in the context of business, it's the foundation of great leadership, and, therefore, the very foundation of a thriving, competitive...
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Most problems are fairly easy: they have a few likely potential root causes. The most important problems often have hundreds or thousands of potential root causes within very complex systems. Such problems are hard problems and are highly resistant to guessing, brainstorming, or problem-solving methodologies that require conjuring a list of possible causes. Great problem solvers are armed with a set of behaviors that allows them to avoid guessing....
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Study after study confirms that career development is the single most powerful tool managers have for driving retention, engagement, productivity, and results. It's the sustainable competitive advantage that will distinguish the winners from the losers. Nevertheless, it's frequently back-burnered. When asked why, managers say the number one reason is that they just don't have time-for the meetings, the forms, the administrative hoops.But there's a...
Author
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Pub. Date
2014
Language
English
Description
Betsy Polk and Maggie Chotas have learned something powerful: when women work together they discover a level of support, flexibility, confidence, accountability, and freedom to be themselves that they rarely find in other work relationships. Drawing on their own twelve-year partnership and from interviews with 125 women business partners, Polk and Chotas demolish the myths that keep women from collaborating and offer advice for handling a host of...
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